Androgogic operates a full service expert support desk. Our clients value the expertise and dedication of our application and hosting support

Our support service lets you focus on your business while we take care of education technologies with a service you can trust.

We measure our success against Service Level commitments agreed with our clients. We are committed to rapid resolution to all issues, monitoring our service levels and continuous improvement.

Support FROM ANDROGOGIC

Simple and easy client contact methods

Support is available via a 1800 free-call, email or web portal. We operate a reliable support tracking and ticketing system (incident management system) and publish detailed reports to keep clients informed about resolution and service level achievement.

Extended support desk hours (AEST/ADST)

Online learning is often used out of standard business hours, and our extended support hours significantly enhances the experience of learners and administrators in their online learning environment.

8 am AET – 5 pm AWST weekdays

10 am – 2 pm AET NSW public holidays excluding Easter Friday and Christmas Day

Comprehensive tracking and reporting

Service levels are enforced by Androgogic’s incident management system which tracks all service requests and includes management escalations against service level metrics to ensure consistently high service outcomes.

Service levels for maximum responsiveness

All support is provided against service levels designed to ensure maximum responsiveness and to meet client-partner needs.