Androgogic position title: Senior Educational Technologist

You will work collaboratively with the Director of Client-Partner Engagement, client-partners and other Androgogues, providing high quality support for Androgogic’s client-partners and their educational technology applications and services, on the journey from project deployment to operational maturity and service enhancement. 

Depending on Androgogic's requirements and your position, your focus may include:

• A portfolio of specific client-partners, based on client need, geographical area, and/or an established vertical such as Health, Government, Finance, Membership, VET, etc. In the first instance this is expected to be the majority of Androgogic's WA based client-partners
• Working collaboratively with other Androgogues to engage with multiple client-partners in response to service requests and Androgogic service delivery priorities 
• Joining a team to deploy an ed tech system for a new client-partner
• Development and continuous improvement of Androgogic’s tools to support client-partners in and towards operational maturity

Androgogic has a highly collaborative, team-based approach to service delivery. There is opportunity to manage projects end-to-end as well as to specialise in areas of strength and interest and to grow your expertise in other aspects of the business. 

As a member of the team, you will plan, deliver, manage and improve assigned elements of Androgogic’s client-partner engagements, such as:

• Building rapport and confidence with client-partner stakeholders, with a strategic, quality focused approach
• Planning roadmaps and pursue opportunities to provide additional services to existing client-partners
• Gathering requirements, scoping and managing educational technology service requests including change requests, usage advice, system upgrades and implementation of new features
• Running workshops and meetings both remotely and occasionally on-site with client-partners 
• Undertaking business analysis and documentation of client-partner requirements and solutions for delivery of Androgogic’s educational technology services 
• Project managing from initiation, planning, deployment, QA and go live including running meetings, preparing agendas and status reports and writing minutes 
• Resolving and/or ensuring the resolution of complex client-partner support requests escalated from the service desk, exercising technical and functional expertise in Androgogic educational technologies 
• Managing elements of Androgogic’s client-partner relationships such as account management as directed, analysis and problem solving, planning, documentation, support management and commercial matters.
• Demonstrating Androgogic ed tech products and services to existing and prospective client-partners
• Engaging with Androgogic user communities and support resources, developing and disseminating best practice approaches to client-partner requirements
• Providing an ed tech perspective on strategic decision making, selection of internal systems, client-partner proposals, and other business matters requiring ed tech expertise
• Undertaking ongoing training in and awareness of, and comply with, the policies and procedures of the Androgogic (Integrated Management System)
• Contributing to Androgogic's ethics and culture
• Conforming to Androgogic policies and procedures including undertaking ongoing training in and awareness of, and complying with the policies and procedures of the Androgogic Integrated Management System (IMS)

Your experience

• You have over 5 years of  experience with online learning systems including Totara and/or Moodle
• You can previous experience  liaising  with client-partners and managing accounts
• You have project management experience (within Androgogic's methodology and supported by Androgogic systems)

About you

• You have excellent communication skills
• You have business analysis skills including the ability to document requirements (in Androgogic templates)
• You strong s troubleshooting and triage skills 
• You can work remotely (from home) - be self-motivated and proactive and able to prioritise and time manage
• You can work after hours from time to time for project management of deployments, upgrades and other change requests

It would also be great, but not mandatory, if you had:

• Knowledge of a range of other Educational Technologies such as LCMSs, virtual classrooms, ePortfolios, SMSs and authoring tools, and specifically Alfresco, Totara Social, Mahara, Zoom, Adobe Connect and Lectora
• Relevant experience in the Educational Technology space, as an LMS administrator, and/or knowledge of a range of Educational Technologies such as Totara and/or Moodle, LCMSs, virtual classrooms, ePortfolios, SMSs and authoring tools.
• Online learning-related qualifications
• Project management qualifications
• Education-related experience in any or all of HE, VET, K-12, corporate, health, finance and government sectors
• Experience with and understanding of LO metadata and schemas commonly in use in the education sectors
• Software testing experience
• Online educational design skills
• Other IT-related skills

Some things to note

• You must  be an Australian Citizen to be eligible for this position. This position requires  Baseline Government Clearance or the ability to achieve this clearance (basically be a trustworthy citizen). Please include details of all citizenship(s) you hold with your application.
• In addition to the above, successful candidates will need to undergo National Police and Working with Children Checks.
• We may choose to only consider applications which include cover letters specifically addressing this position
• This position has some requirements to travel to represent Androgogic or attend company events. In all such cases approved expenses are paid in advance by Androgogic or reimbursed.
• While Androgogic’s head office is in Sydney, we have staff in every State of Australia. This position requires you to be living in Western Australia