Encourage participation on your LXP

You’re thinking about investing in a Learning Experience Platform (LXP) to facilitate social learning in your organisation, but something is still hanging over your head. How do you encourage your learners to get involved? You worry about the excitement fizzling out over time, low adoption, or users forgetting the LXP is even there.

Fortunately, there are quite a few ways to improve participation on your new LXP. Take the pressure off with these five tips for encouraging learners to engage with your LXP.

1 Investigate existing systems

What processes are learners already using to share content? Are they messaging each other over Microsoft Teams, chatting over a coffee, or searching through old documentation? Make it your priority to find out what learners like about these processes and what wastes time and effort. When designing how learners will interact with the LXP, replicate the good bits of how they’re already learning and throw away the bad.

2 Leverage the experts that already exist

There are people in your organisation who already have the knowledge that their peers need. Find out who they are and get them involved. Task them with sharing content to the LXP regularly and adding their insights to content that others share within their knowledge domain. Assign them to workspaces where they can answer questions from teammates and share their knowledge publicly.

3 Post relevant content

As with any learning activity, if it’s not relevant, it’s not doing its job. Sit down with your team leads, staff, and knowledge experts to find out what kind of just-in-time training is necessary. It might be that the training they’ve been given covers frequent scenarios, but doesn’t cover specific outlier situations that require just-in-time training. It’s this learning that occurs in the flow of work that is most relevant and which an LXP targets.

4 Pre-populate the site

Learners might be nervous to post on a completely blank LXP. Or worse, they might not think to search for information there if their first impression is of an empty page. Learners will likely have little experience with LXPs, or won’t know what kind of content to post. Ask your knowledge experts to come up with a few posts each to start populating the platform. Target relevant content and get learners started by posting a survey where learners will vote for what kind of content they want to see.

5 Gamification

Gamification sometimes gets a bad wrap as a buzzword that has no place in corporate learning. At its core, gamification is using elements from game design to motivate a particular action. And when it’s implemented the right way and for the right reason, gamification can motivate learners to achieve. If you feel like gamification might be right for your organisation, take a look at these ideas to get you started.

  • Motivate learners to achieve by competing with themselves
  • Award badges for top commenters and collaborators in a workspace
  • Reward participants through recognition
  • Start a workspace thread where learners upvote the most useful posts for the month
  • Consider releasing a weekly leaderboard

That’s it!

Stress less with these five tips for maintaining learner engagement on your LXP. By leveraging your knowledge experts, keeping the content relevant, prepopulating content, and gamifying learner interactions, you’ll be well on your way to encouraging learners to participate.

While it’s a good start, these tips are by no means the only way to facilitate engagement on an LXP. Do you have more ideas for how to keep your learners engaged? Mention us on Twitter to start the conversation!